Marriott International to Provide Personal Alert Devices for Housekeepers and Other Hotel Associates Across the US and Canada
Further signaling its ongoing commitment to safety, the company will be making associate alert devices a new standard across its portfolio of more than 5,000 managed and franchised hotels in
After more than a year of field testing and modifying solutions based on input from housekeepers and safety and security experts,
The move sets a high bar within the industry and was applauded by the
"No one should ever be fearful doing their job, least of all associates on-property who are so vital to the success of our company and our industry," said
At testing locations to date, many housekeepers have expressed relief and described heightened peace of mind, not because they've had to use the device, but because they know they can if trouble arises.
"I've spoken with housekeepers who describe the feeling of walking into a guest room and not knowing what's on the other side of the door," said
Marriott housekeepers echo this sentiment. "It's a big relief for the whole family. First of all, for me being on the floor late and for my husband and kids. We don't have to worry about mommy, she's never going to be in danger. She's working in a safe environment," shared Latifa E., a
"Everybody is happy in the hotel about this change, because everybody feels more safe," said Carlos C., a Marriott Housekeeping Aid.
The associate alert device puts another tool in the hands of Marriott's tens of thousands of associates and complements the company's regular safety and security training and protocols. Together, these tools collectively foster a safer environment in which associates are better able to care for each other and hotel guests.
"The real magic happens when it all comes together, and everybody does their part to create a safe work environment and guest experience," emphasized Alexander. "Putting people first is never going to change as a Marriott core value, but what that looks like and what tools and resources are available to us will evolve over time. In this phase, we're dialing up on safety and security."
NOTE TO EDITORS: B-roll package includes:
- Housekeepers at work with the alert device
- Close-ups of housekeeper activating device and summoning help
- Security action shots, including hotel security officer arriving on-scene to assist housekeeper
- Team training session with head of hotel security giving product demo
- Housekeeper, security expert & executive soundbites
About Marriott International, Inc.
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Brendan McManus, Marriott International, Inc., O: 301-380-4495, E: firstname.lastname@example.org