Isabella Goren

Biography

Isabella Goren

Isabella D. (Bella) Goren

Former Chief Financial Officer, American Airlines, Inc. and AMR Corporation

Ms. Goren served as Chief Financial Officer of American Airlines, Inc. (“American”) and its parent company, AMR Corporation, from 2010 through 2013. Her multifaceted career in the travel business spans 27 years and includes both corporate and operational roles, leading to her becoming a member of American’s executive committee in 2006. Prior to being named CFO, she led the Customer Relationship Marketing organization, from 2003 to 2010, focused on enhanced customer service, implementation of personalized marketing, and deployment of data analytics and customer technology. Her responsibilities included American’s call center operations, its website AA.com, and the AAdvantage® loyalty program. Ms. Goren joined American as a financial analyst and held managerial positions in human resources and revenue management before becoming the Director of Investor Relations. She also served as President of AMR Services, a leading provider of ground services at major airports around the world. Upon the sale of that business, Ms. Goren assumed the leadership of American’s Customer Services Planning functions, and her responsibilities were later expanded to include management of Asia Pacific Operations. Prior to earning her MBA, Ms. Goren was a chemical engineer at DuPont. She has served on the board of General Electric Company since March 2022. She also serves on the board of directors of MassMutual Financial Group, and previously served on the board of directors of Gap Inc. and LyondellBasell Industries. She is also active in community and professional organizations, including serving on the board of directors of NACD of North Texas.

Ms. Goren brings to the Board and to our Audit Committee, which she will chair following the Annual Meeting, financial expertise and wide-ranging global travel business experience. She has extensive experience in implementing complex global strategies, and in leading financial functions, loyalty programs, customer service organizations and large-scale international operations. Ms. Goren was recommended to the Nominating and Corporate Governance Committee by a third-party search firm that conducted a search on behalf of the Company.

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